SMARTCENTRAL Frequently Asked Questions : EMAIL TROUBLESHOOTING FOR HOTMAIL USERS

Setting up Hotmail "Safe Sender" Setting

Hotmail and Windows Live have extremely agressive filters that blocks a lot of mail that is not spam. Although their web pages indicate questionable mail will go into your "Junk" folder, that's not 100% true.

Mail from SmartCentral, which is never "unsolicited," is routinely bounced by Hotmail's servers before it gets to your inbox. Worst of all it is dropped silently so we can't tell what is happening.

To ensure you get our email, you must add "@smartcentral.net" to your "Safe Sender" list. It's not difficult. Here's how: 

How to set smartcentral.net as a 'safe' domain

If you're using "Hotmail Classic" (the old version of Hotmail) follow the instructions in "A." If you're using the new version, "Windows Live" use the instructions in "B."

A. Hotmail Classic

1. Sign in to the Windows Live Hotmail website.
2. On the Action bar, click Options, and then click More options.
3. Under Junk e-mail, click Safe and blocked senders.
4. Click Safe senders.
5. Enter smartcentral.net and then click Add to List.
6. Check to make sure smartcentral.net (or @smartcentral.net) appears in the "Safe senders or domains list.

B. MSN Windows Live

1. Sign in to the Windows Live Hotmail website.
2. In the upper-right corner of the page, click Options, and then click More options.
3. Under Junk e-mail, click Safe and blocked senders.
4. Click Safe senders.
5. Enter smartcentral.net and then click Add to List.
6. Check to make sure smartcentral.net (or @smartcentral.net) appears in the "Safe senders or domains list.