The help you need when you need it
We get it, some people are less IT literate than others and need a bit more help. Some people love using chat, others prefer email or maybe you just prefer to pick up the phone and talk to one of our Australian based support staff. Whatever your needs, we have flexible multichannel support options to support you and your team. No matter your experience or how much help you need, we're here for you. IT skills can be taught, so we tend to hire empathetic, caring and emotionally intelligent staff who are calm in a crisis and will get to the bottom of any problem you have.
Our business support team has the experience to help you with all aspects of your back office operations:
- Recommendations on cash flow issues
- Setting up credit control procedures
- Ideas on how to stay on top of your centres business performance
- Marketing your business
As a customer, whenever you contact support for assistance, your case will be managed by one person throughout the whole process through to completion. So you don't have to take any longer than necessary to get a technical issue resolved. You won't need to use them often but when you do, you will glad they are there. Our support tools allow us to 'look over your shoulder' so that we can see exactly what you see and coach you through if required.
- Enrolling children
- Creating Attendance records
- Submitting CCMS records
- Running Reports
The excellent support team is backed up by an extensive online help manual that covers all aspects of the system step by step with screen shots and a rapidly growing library of 'How to' YouTube clips put together by the support team from the most frequently asked support questions.
I am very happy with the service SmartFees support team have been providing for our School. They are very quick in responding to any queries and always very helpful in answering any questions.
Raj Saba, Senior Bookkeeper, St Catherine's School Waverley, NSW