SMARTCENTRAL Frequently Asked Questions : FOR PARENTS & Guardians

SmartCentral is an online facility connecting Parents & Guardians with their Child Care Service - online , any time , any device.

If your child care service subscribes to SmartFees SmartCentral you have access to a range of information and features for your child's enrolment online , 24 x7 , on smartphone , tablet , laptop or desktop.

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Depending on which options your service is using, you can:

  • Submit applications to your chosen childcare service
  • View your history of charges, payments and balance online
  • Download and reprint statements
  • Make a payment on the spot using our secure payment gateway
  • Access your information securely online 24 x 7
  • Use any internet capable device : smartphones , tablets , PCs and MACs

 

Frequently Asked Questions

[fa icon="plus-square"] What things can I do as a parent or guardian in SmartCentral ?
SmartCentral provides you online access to your service to apply for enrolment; enter or update your and your child's details; check enrolment status; review transaction balance and download statements.
 
You have the convenience of entering this information securely online in your own time and being able to track the progress of any enrolment applications.

 

[fa icon="plus-square"] How do I access this new portal ?
If your service has already upgraded to SmartCentral Version 2.0 you can access it with the following link: https://www.smartcentral.net/v2/
 
If you were an existing SmartCentral V1 parent or guardian your account will have automatically been migrated for you provided your child care service had your email address on file. If that is the case you can log in to SmartCentral with that email address and and password.
 
Otherwise your service can provide you with a service specific link to create your own account. They may have already created an account for you and sent you details if your email address is on file.
 
Look for an email from no_reply@smartcentral.net . You may find it in your spam filter . If you do mark it as 'not spam' so you will receive all notifications from our site.
 
[fa icon="plus-square"] I have an account on SmartCentral but I can't access my child care service or some features are missing
Contact us at support to let us know which child care service or feature is missing. If your service isn't already registered we will contact them and invite them to join. Either way we will keep you informed of progress on your request.
 
[fa icon="plus-square"] When I use the PAY option why am I switched to another site? Are my card details secure?
We take security of your details very seriously. In fact to ensure your card details are kept confidential and only handled on a 'need to know basis', the full card details you enter are never visible in the clear to any party.
 
We direct you to our payment gateway provider ChildCare EasyPay (CEP). CEP processes your card details through their PCIDSS compliant payment system and notify us if the payment completes successfully. When your payment appears on your card statement it will have the processor's name in the description "CHILDCARE PAYMENT CEP AUS BALMAIN".
 
[fa icon="plus-square"] Something is not working the way I expected. What do I do ?
Check with your service to make sure you have the correct email address on file. If that is ok let us know at support.
 
[fa icon="plus-square"] I'm not receiving email notifications or statements. What can I do ? [HOTMAIL USERS]

For details on how to troublshoot problems receiving emails via hotmail or windows live click here.

 

[fa icon="plus-square"] I'm not receiving email notifications or statements. What can I do ?
The first thing to do is to confirm with your service that the email address they have on file is current.
Secondly check your spam / junk folder for emails from no_reply@smartcentral.net and mark any as 'not spam'.
 
Next add no_reply@smartcentral.net to your email contacts list.
 
Finally you can send an email to no_reply@smartcentral.net with 'Email Test' in the subject line and cc the email to support@smartfees.com.au and we can investigate the issue. Let us know the results of the previous steps.

Contact

Smart Central
Units 5-9, 5 Roseberry Place
Balmain, NSW, 2041
Call us: 1300 859 470

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